The Right People, in the Right Roles
We've found that aligning team members with responsibilities that match their strengths is one of the most impactful factors in a practice’s long-term success—often underestimated in its importance. One clear example is the position of the receptionist. This individual is not only the first point of contact over the phone but also the face of your practice, responsible for creating a warm and welcoming experience for patients upon arrival. The interpersonal skills and outgoing personality required for this role are fundamentally different from those needed for managing insurance claims and collections. At DBS, our team leaders are true experts in their respective roles—delivering the specialized attention your practice needs to thrive.
Insurance Verification Services
Accurate and thorough insurance verification is one of the most critical components of a successful dental practice—and one of the most overlooked. We’ve seen how poor verification leads to claim denials, patient dissatisfaction, and lost revenue. Verifying coverage, frequency limitations, waiting periods, and plan-specific exclusions before treatment ensures that both the practice and the patient have a clear understanding of financial responsibility. When done right, insurance verification sets the tone for the entire revenue cycle and protects your practice from unnecessary write-offs and avoidable collection delays.
Insurance Claims Management
Effective insurance claims management is essential to maintaining healthy cash flow and minimizing revenue loss in any dental practice. Even minor errors or delays in claim submission can result in significant payment setbacks—or worse, complete denials. Proper claims management means ensuring every claim is submitted accurately, with all required documentation, and followed up on consistently until payment is received. It also involves identifying trends in denials, addressing root causes, and staying current with payer policy changes. Without a dedicated and knowledgeable team overseeing this process, practices risk leaving substantial money uncollected. Strong claims management isn’t just about billing—it’s about protecting the financial health of your business.
Collections
Collections Process
Following up on insurance claims is where the real work of revenue increase often lies. Submitting a claim is just the beginning; without consistent and strategic follow-up, many claims stall or go unpaid altogether. Our team is relentless in pursuing every claim until it reaches resolution. We track each one through every stage of the process, identifying delays, responding to requests for additional information, and resubmitting when necessary. This level of persistence is crucial, especially in an environment where insurance companies routinely use delay tactics and shifting policies to avoid timely payment. By staying proactive and tenacious, we ensure that no claim is left behind and that your practice receives the compensation it has earned.